The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Beach Vibes
“The beach area was simply very nice! We enjoyed effortlessly setting up right by the ocean, soaking up the sun while being serviced at our spot.” view full review
Delicious Breakfast!
“Breakfast was a highlight of our stay with an impressive selection of traditional Mexican dishes and American favorites, all served with a stunning view.” view full review
Comfy Oceanfront Room
“Our stay in the oceanfront room at the Altitude tower was pure bliss. It was spacious, comfortable, and provided amazing views every morning.” view full review
Efficient Service
“The check-in process was seamless and quick, and the staff members were always proactive in ensuring everything was taken care of promptly.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Golf course
Billiard tables
Yoga class
Aerobics
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Pedicure
Manicure
Waxing
Facial
Beauty treatment
Body wraps
Massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Blvd. Kukulcan Km 9
Cancun Convention Center
960 m
Night club
The City Nightclub
680 m
Gallery
Galeria Balance Cancun
600 m
Beach
Chac Mool Beach
1.5
km
Mar Caribe
Arrecife Chitales
730 m
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
2.4
km
Chetumal Km 36. 5
Water Park at The Grand
1.7
km
Blvd. Kukulcan
Parque Ventura Cancun
2.4
km
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
3.2
km
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
3.2
km
Beach
Playa Tortugas
2.8
km
Museum
Cancun Wax Museum
3.4
km
Blvd. Kukulkan k.m. 3.5
Sail Away Cancun
2.7
km
Marina Adventure Bay
Bungee in Cancun
2.8
km
Kukulcan Boulevard
Playa Tortuga Ferry Terminal
2.8
km
Harbour
Aquatours Cancun
2.9
km
Aquarium
Interactive Aquarium
3.6
km
CancunMexico
Avenida Kukulkan
4.3
km
Park
arte Garden
3.5
km
Mall
La Madonna
3.5
km
Beach
Playa Marlin
4.1
km
Nearby
Night club
Coco Bongo
380 m
Night club
Palazzo
210 m
Beach
Playa Forum
580 m
Beach
Mandala Beach Club
440 m
Amusement Park
Delphinus Dreams
130 m
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
520 m
Night club
Mandala Nightclub
500 m
Night club
Daddy'O
490 m
Punta Nizuc - Cancún 210
Playa Lagarto
580 m
Restaurants
Restaurante Ayami
10 m
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Tradewinds Restaurant
80 m
Boulevard Kukulcan The Royal Caribbean
La Bastille
140 m
Boulevard Kukulcan Manzana 51
The Moongate
130 m
Boulevard Kukulkan Km 9.5
El Mercado
300 m
Boulevard Kukulcan Hyatt Ziva
Isla Contoy
200 m
Boulevard Kukulcan Km. 9.5 Zona hotelera
La Joya
220 m
Kukulcan Blvd 9. 5
Hacienda El Mortero
360 m
Blvd Kukulkal Km. 9.5
Mextreme
660 m
Zona Hotelera Km 9 In Front Of Convention Center
Vips
320 m
Blvd Kukulkan Km. 9 Zona Hotelera
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Friendly staff
Great location
Room sound isolation
High dining prices
7.0/10
Very good
Rooms
7.0
Location
7.8
Service
7.0
Dining
6.6
Guest reviews
7.0/10
based on 5 reviews
4/5
based on 6825 reviews
7.0
7.0/10 based on 708 reviews
#45 of 269 hotels in Cancun based on Tripadvisor
Roger
United Kingdom,
May
2024
7.2/10
My stay at Altitude tower Washington was a mix of highs and lows. The breathtaking view from my room was an absolute highlight, but issues with the door and leaks were disappointing. The ambiance from the lobby, mixed with outside noise, made for a unique experience.
Rooms
7.0
The view from my room was truly beautiful and relaxing, but there were some maintenance issues like leaks and a faulty door.
Service
8.0
The security and restaurant staff were incredibly kind, helpful, and adhered well to safety protocols. However, the renovation team's behavior was rude and pushy.
Location
6.0
While the beach view was fantastic, the ongoing construction noise made it hard to relax. On the bright side, the location offered a variety of beachfront activities and easy access to the party area.
Dining
8.0
I enjoyed the dining experience, especially the fresh local fish. However, more menu choices would have been appreciated.
Facilities
7.0
The hotel provides a range of facilities, but the noise tolerance and room maintenance could be improved.
Dan
United States,
September
2023
6.2/10
My stay at this hotel was a bit mixed. On the positive side, the location is great with a wonderful beach nearby, but the rooms had some issues with leaking and a musty smell. The service was friendly and helpful, although there were some maintenance problems like my door not working. The dining experience was average with limited options. Despite some drawbacks, the price was reasonable for the value offered.
Rooms
5.0
The rooms had some maintenance issues and smelled musty, but they were somewhat clean.
Service
7.0
The staff was friendly and always observed safety protocols, but there were some maintenance problems with room doors.
Location
6.0
The hotel is in a convenient location near bars, restaurants, shops, and nightlife, but facing a construction site affected my sleep quality.
Dining
7.0
The dining options were limited, but the food quality was good overall.
Facilities
6.0
The hotel facilities were average with some maintenance issues in the rooms.
A.
United States,
September
2023
6.2/10
I had a mixed experience at the hotel. The rooms, although with a great view, are a bit old and could use some maintenance. On the bright side, the location is fantastic with easy access to the beach and nearby restaurants. The service left much to be desired, despite some enjoyable activities available. Dining options were a letdown in terms of comfort and value.
Rooms
7.0
The rooms provided a great view from both the balcony and bedroom. They were equipped with 2 single beds but felt a bit old and in need of maintenance, though overall, they were satisfactory.
Service
5.0
The service was lacking, with staff not fluent in English and sometimes rude. However, there were engaging activities like playing at Corezone.
Location
9.0
The location was extraordinary, right in the 'Punta' part of Cancun in the hotel zone, offering easy access to shops, restaurants, and a lively atmosphere near Coco Bongo.
Dining
5.0
The dining experience, especially at the buffet, was uncomfortable with high prices and limited offerings. A faster omelette station would have been a welcomed upgrade.
Facilities
The facilities were quite comprehensive, from room service to tours/ticket assistance. However, certain areas like dining could use improvement.
Billy
United States,
June
2023
8.6/10
The hotel has amazing rooms with access to the lounge, providing a relaxing experience away from noisy areas. The rooms are in great shape, offering an incredible stay. However, the sound isolation could be better to prevent disturbances. The staff is incredibly friendly and accommodating, making the overall experience enjoyable.
Rooms
8.0
I loved the rooms with access to the lounge; they were amazing!
Service
9.0
The staff at the hotel were incredibly friendly and helpful. They addressed maintenance issues promptly, ensuring a smooth stay.
Location
9.0
The location was the best; close to the beach, restaurants, and with quick access to key places in Cancun.
Dining
8.0
The dining experience was top-notch with a great buffet and attentive staff. However, some found the prices high for certain items.
Facilities
9.0
The facilities were well-maintained, offering a pleasant environment for guests.
Friendly staff
Room sound isolation
Douglas
United Kingdom,
May
2023
7.4/10
The hotel had amazing rooms but lacked free Wi-Fi access in the rooms, and the staff's attitude varied from rude to extremely accommodating. The location was top-notch with access to the beach and nightlife, and the dining experience was not impressive. Despite these aspects, the hotel offered a great value for the money.
Rooms
8.0
The rooms were amazing but the view and balcony furniture were disappointing.
Service
7.0
The staff went above and beyond to meet our needs but some were surprisingly rude.
Location
9.0
The location was the best with direct access to the beach and a great beach/pool area.
Dining
5.0
The dining options were limited and not very appealing.
Facilities
8.0
The hotel offered good value and a great beach/pool area.